- Chick-fil-A purpose: Glorify God by being a faithful steward of everything God has untrusted us, and be a positive influence on the world.
- Tim Tebow Foundation: Listed 5 initiatives. Mission is about being good stewards.
- Make decisions to live a life of significance.
- Author, The Art of Choosing. Blind woman.
- Don’t you understand that you are standing before a man who can run you through without blinking an eye? – Military General
- Don’t you understand that you are standing before a man who can be run through without blinking an eye? – Zen Master
- Who is a leader?
- If you define leadership through stiff heirarchy, a leader is a person with a big title or authority.
- But, many great leaders were not people with titles or authority.
- Fate? Chance? Choice?
- Choice is the only one of these forces that puts choice in your hands. It is the only one that allows you to go from who you are today to who you want to be tomorrow. Therefore, it is the most powerful force.
- Ultimately, we are all the sum of our choices.
- Tip 1: Effective leaders empower themselves and those around them with choice.
- How many choices? (7 sodas) In communist countries they saw these not as 7 choices but as 1 choice: Soda. These choices are artificial.
- We don’t all see choices the same. What constitutes a good choices?
- Study in San Francisco. Kids, given choices. Anglo kids performed best when given a self choice. Asian kids performed best when given a mother’s choice.
- American message: If a choice affects you, it is important that you are the one who makes the choice.
- Asian message: If a choice affects you, it is important that you use the wisdom of your parents.
- Tip 2: Effective leaders see choice through other’s eyes.
- Study: Choice of 6 jams vs 24 jams. More people sampled when there were more choices. But, more people bought when given fewer choices. Buying = 30% w 6 jams vs 4% with 24 jams.
- Choice Overload: 3 negative consequences. The more choices we have…
- …the more we delay making a choice. Procrastinate.
- …the worse choices we make.
- …the less satisfied we are. As ourselves, What if?
- Typical CEO. Average 139 tasks. Over 50% of decisions are made in 9 mins or less. Only 12% spend 1 hr or more.
- Be proactive rather than reactive to the choices that come your way.
- http://www.sheenalyengar.com/all/choosingexercise
- Effective leaders are choose about choosing. They make sure that their time is spent on the choices that matter.
- Choosing is an art. A great leader is a dedicated practitioner in the art of choosing. Control. Limitations.
- Columbia professor:
- We all need a certain amount of choice to feel free. The love of choice can become detrimental.
- A leader is someone who can live with nothing, yet have everything. A leader is not a dreamer with a plan. Weather you ultimately get there, you can use choice to get you there.
- Choose with wisdom and compassion towards other and you will be on your way to mastering the art of choosing.
- Author of 10 best selling books, over 3 million copies sold.
- My Myers-Briggs type: I’m an ENFP. Not good at focusing, remembering scripts, etc. Easily distracted.
- I fundamentally believe that the single biggest opportunity for competitive advantage or improvement is free, accessible to anyone who wants it, and is virtually untapped in most organizations.
- With CEO of Southwest Airlines, Gary Kelly. Gary, why don’t your competitors do this? Honestly, I think they believe it is beneath them.
- 3 biases:
- Sophistication bias – not complicated enough.
- Adrenaline bias – need quick fix, something I can apply tomorrow.
- Quantification bias – because I can’t exactly quantify it, it can’t possibly work.
- If we can just overcome those biases, we can watch our organizations transform.
- Organizational health. Any organization has to be good at two things:
- It has to be smart. Be smart about making decisions. Objective, measurable, detached. This half of the equation is easier.
- It has to be healthy. Minimal politics and confusion. People are psyched to come to work and get things done.
- Most CEO’s don’t know how to make their organizations healthy, even though they would give their left arm to be able to do so.
- A healthy organization is what allows you to tap into the knowledge that you have.
- Every organization has enough intelligence, experience and knowledge, but very few know how to make a healthy organization.
- To build a healthy organization requires 4 disciplines:
- 1. Build a Cohesive Leadership Team.
- We have to be vulnerable.
- Great leaders are vulnerable, and that inspires trust on a leadership team.
- Vulnerability based trust makes a team great, not predictive trust.
- It starts with the leader – If the leader of a team cannot be vulnerable first, they will not get vulnerability from the team.
- You need to be transparent.
- Don’t let them see you sweat? If you let them see you sweat, people see that you are in touch with your humanity and they trust you.
- 2. Create Clarity. Ask these 6 questions:
- Why do we exist?
- How do we behave?
- What do we do?
- How are we going to succeed and be different?
- What is the most important thing for us to do right now?
- Who needs to do what for us to succeed?
- 3. Over Communicate Clarity.
- We can never get tired of repeating ourselves.
- Reinforce clarity by how you hire, fire, make decisions, etc.
- Institutionalize your culture without beauracratizing it.
- 4. Reinforce Clarity
- Be intolerant about those two or three things that make your organization what they are. Those things revolve around your core values.
- What do you think it would take for Chick-fil-A to be open on Sundays? An apocalypse. It is a core value.
- Southwest Airlines – humor is a core value. A customer wrote in about it. CEO response: We’ll miss you.
- Be intolerant about those two or three things that make your organization what they are. Those things revolve around your core values.
- 1. Build a Cohesive Leadership Team.
- What is most important to you? Work or family?
- Where do you spend most of your time planning, strategizing, focusing?
- You are the leaders of your family.
- Hopefully you won’t believe that any of these important things are beneath you.
Filed under: Chick-fil-A Leadercast 2012, Leadership | Leave a Comment »
